Under applicable data protection laws, including the general data protection regulation (EU) 2016/679(”GDPR”)1 and the Act (2018:218) with supplementary provisions to the EU’s data protection regulation2, NoseOption AB (556861-2294), Observatoriegatan 5, 113 29 Stockholm, Sweden (”NOSA”, “we”, “us”), is the data controller for its processing of your Personal Data in connection to your use of its products and services.
NOSA protects the privacy of customers and partners and is always careful to comply with applicable data protection regulations.
NOSA has adopted this Policy to inform you of its processing of your Personal Data.
We collect information you provide directly to us.
For example, when you
become a new customer, we may collect Personal Data such as name, e-mail address and phone number. We may also collect payment details to be able to provide you with the product or service requested. NOSA may also collect information which you provide to us, such as messages you have sent as feedback or a request in our digital channels.
You provide us with information when you:
- shop for products in our webshop;
- add or remove an item from your cart, or place an order through or use our webshop;
- use our mobile application for smell training;
- communicate with us by phone, email, or otherwise;
- complete a questionnaire or provide and rate reviews; or
- complete a form to order samples or other goods.
As a result of those actions, you might supply us with such information as:
- identifying information such as your name, address, and phone numbers;
- payment information;
- your age;
- information about your well-being and health;
- your professional title, workplace and department;
- your location information;
- your IP address;
- content of reviews and emails to us; and
- corporate and financial information.
- In addition, we may process information collected via automated means.
- Examples of the information we collect and analyze include:
- the internet protocol (IP) address used to connect your computer to the internet;
- email address;
- the location of your device or computer for language selection at the website;
- phone numbers used to call our customer service number; or
To be able to offer you our products and services and to comply with statutory requirements, we will also collect Personal Data from third parties, such as publicly available and other external sources.
Examples of information we receive from other sources include:
- updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
- information about your interactions with products and services offered by our distributors; and
- publicly available data, for example from social media or via search engines. Social media may also share data with us in accordance with your personalized privacy settings in those channels/media.
We use your Personal Data to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
Purchase and delivery of products and services. We use your personal information to confirm and handle orders, deliver products, process payments, and communicate with you about orders, products, and promotional offers.
Provide, troubleshoot, and improve NOSA services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of NOSA’s services, such as our mobile application.
Recommendations and personalization. We use your personal information to recommend products that might be of interest to you.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect information from sellers regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to NOSA via different channels (e.g., by phone, email).
Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
If you are located in the EU/EEA, we only process your Personal Data based on a valid legal basis, including:
Your consent. You have consented to the Personal Data being processed for one or more specific purposes.
Fulfillment of an agreement. The processing is necessary to fulfill an agreement to which the data subject is a party or to take measures at the request of the data subject before entering into such an agreement.
Legal obligation. The processing is necessary to fulfill a legal obligation incumbent on NOSA. Examples include control data submitted to the Swedish Tax Agency.
Legitimate interest. The processing is necessary for purposes relating to NOSA’s or third party’s interests, unless the data subject’s interests or fundamental rights and freedoms outweigh and require the protection of Personal Data.
If you use our mobile application for smell training, we will process data about your well-being and health. These types of data are considered special categories of personal data. We only process these types of personal data based on your consent. You have the right to withdraw your consent at any time by contacting us.
NOSA would like to send you information about products and services of ours that we think you might like and where you might find them, e.g., information about our distributors.
If you have agreed to receive marketing, you may always opt out later.
You have the right at any time to stop NOSA from contacting you for marketing purposes or giving your data to other members within NOSA.
If you no longer wish to receive marketing information such as newsletters, product information and updates in the IP area from NOSA, you can contact us at email@example.com and / or unsubscribe from our newsletters via the “unsubscribe link” or “unsubscribe” that you find in our emails.
We may share your Personal Data with third parties in certain cases. These include:
Service providers. We work with third party service providers to operate our site and mobile application. As part of their provision of services to us, our service providers may access some of your Personal Data. We conclude appropriate agreements with all of our service providers to ensure that your Personal Data is secure.
Legal requirements. We may disclose your Personal Data if required to do so by law or regulations.
We may transfer your Personal Data to countries outside of the EU/EEA, including to the U.S. or any other country in which we or our service providers maintain facilities. We ensure that such transfers are governed by appropriate mechanisms to ensure the safety and security of your Personal Data, including by transferring your Personal Data to countries for which adequacy decisions have been issued, using contractual protections for the transfer of Personal Data or to organizations which have implemented EU binding corporate rules, where applicable.
NOSA processes your Personal Data in a way that ensures appropriate security for the Personal Data using technical and organizational measures. Organizational security measures include that access control is used for the systems that contain Personal Data, including logging of access to Personal Data. Examples of technical measures include ensuring that NOSA has sufficient back-up routines, sufficient firewalls, password-protected wireless networks, updated virus protection, password protection for mobile devices such as mobile phones and tablets, protection against unauthorized internal access, password requirements, encryption where necessary, access to and use of IT systems, etc.
In accordance with its Data Retention schedule, NOSA only stores your Personal Data as long as necessary for the purposes of the processing. Personal Data no longer necessary for the purposes of the processing is either anonymized or deleted.
NOSA would like to make sure you are fully aware of all of your data protection rights.
Under applicable data protection laws, you are entitled to the following:
The right to access – You have the right to request NOSA to provide copies of the Personal Data that we process about you. If you ask for several copies, we may charge you a small fee for this service.
The right to rectification – You have the right to request NOSA corrects any information you believe is incomplete or incorrect.
The right to erasure. You have the right to request that NOSA erases your Personal Data, under certain conditions.
The right to restrict processing. You have the right to request that NOSA restricts the processing of your Personal Data, under certain conditions.
The right to object to processing.You have the right to object to NOSA’s processing of your Personal Data, under certain conditions.
The right to data portability. You have the right to request that NOSA transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to automated decision making. You have the right to object to automated decision making, including profiling.
The right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint directly with a supervisory authority, for example with the Swedish supervisory authority Integritetsskyddsmyndigheten.
If you would like to exercise any of these rights, please contact us using our contact details below.
If you have any questions or would like to exercise any of your rights under data protection laws, please use the below contact details to contact us.
Phone: +46 (0)771 112 000
Address: Surbrunnsgatan 42, 113 48 Stockholm, Sweden
1. What are cookies?
Cookies are text files placed in your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org
1.2 What type of cookies do we use?
You can find the complete list of cookie types within all categories below in the Cookie consent popup when you visit nosamed.com. You could also find a complete Cookie Declaration below where you can change or withdraw your consent.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Session cookies fall under the categorization of strictly necessary cookies according to GDPR. This means that session cookies do not need any consent from the user, since they are essential to navigate a website and use its features and functionalities. We use Session cookies for basic e-commerce services, for example to add items to the shopping cart and adding necessary shipping and payment information.
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When you enter nosamed.com you will get the opportunity to consent to different cookies used on our website. Information about the different cookies can be found under the details tab. After you made your choice, the cookie banner can be found again from the symbol down to the left on our website. To change your settings, simply click the symbol and click on Withdraw your consent / Change your consent.
You can also set your browser to not accept cookies. The information on how to change the cookie settings in your browser will be provided by your specific browser. However, the necessary cookies cannot be deactivated to the extent we use them to provide you with our services.
1.4 Privacy policies of other websites
1.6 How to contact us
Email us at: firstname.lastname@example.org
Call us at: +46 (0)771 112 000
Or write to us at: Observatoriegatan 5, 113 29 Stockholm, Sweden
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that NOSA has not addressed your concern in a satisfactory manner, you may contact European data protection supervisor.
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Your consent ID: 6/Zc3G0fLwG2MOmDChxlHISymg4alk8gDhG0tcN9/zEJBUCyCRU96w==Consent date: Thursday, October 12, 2023 at 04:46:15 PM GMT+3
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